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FAQ

How to make sure the product is healthy and organic ?

The agricultural products are coming from our own organic farm in Yuen Long, certified by the Hong Kong Organic Resource Centre. Details can be found at the following website:

https://hkorc-cert.org/zh/%e8%a9%b3%e6%83%85/?uuid=12d738ef-366d-4640-b5fa-40fd18dac630

Is it required to be a member for online shopping ?

No, non-members can also shop on this website, but by registering as a member, you can earn points when you shop. The points can be exchanged for shopping discounts. Log in as a member also have the benefit for saving time to re-enter data, e.g. shipping address.

Any charge to become a member ?

答:No, becoming a site member is free of charges.

How long does it take to receive the order ?

As long as the order and payment are completed before 6pm, we can generally deliver the goods on the next day (except Hong Kong Island). Due to the logistic limitation, we can only deliver to Hong Kong Island on Wednesday or Saturday.

How do I know my order is being processed ?

Our staff will contact you via WhatsApp to confirm the payment and inform you of the delivery date. If you do not receive any notification, you can contact us directly by calling 94467441.

How to redeem points for discount ?

When you have accumulated 100 points, you can click "Redeem Points" at checkout and a code will be generated. Enter this code before checkout to enjoy 10% discount to your entire order. Notes : the discounted amount needs to be $250 or more ($350 on Hong Kong Island) for free delivery.

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