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Ordering instructions

Fresh and organic, simple ordering: the first step to a healthy life

Welcome to our organic vegetable farm! Here, you can easily order our freshest, highest-quality organic ingredients to fill your table with natural deliciousness.

How to place order

  1. Log in as member (Optional).

  2. Browse and select your desired products and add them into "Shopping Cart".

  3. After picking the products, click the "Shopping Bag" icon in the upper right corner. It will bring you to your Shopping Cart.

  4. Check the your selected products and quantity. If there is any special requirement, you may mark it down under [Add Note].

  5. Select delivery options.

  6. Enter Promo Code (if any).

  7. Press [Checkout] to create the orders (currently no online payment).

  8. Enter contact details and delivery address (will be pre-filled if login as a member).

  9. Payment can made through PayMe, FPS, Bank Transfer or BoCPay. Press here for detail. After payment, please WhatsApp the record to: 9446-7441

  10. Once payment confirmed, we will immediately follow up and arrange the delivery.

平衡禮品盒

Notes on Delivery

  1. Except remote area defined below, free delivery for orders over $250. For orders less than $250, a surcharge of $50 will be applied.

  2. Remote area includes HK Island, Lamma Island, Peng Chau, Cheung Chau, Ma Wan, Discovery Bay, Lantau, Clear Water Bay, and Sai Kung Country Park (East of Sai Sha Road). The free delivery order amount is $350. For orders less than $350, a surcharge of $50 will be applied.

  3. Customers may choose to pick up at our Tsuen Wan Market Retail Shop. By which, there is no minimum order amount or any surcharge.

  4. ​If there is parking fee for any delivery to the designated location, the fee will be charged to the customer.

  5. After successful payment, orders will be delivered by the next day. Generally, the delivery time will be around 9:00am to 3:00pm. For remote areas, the delivery time will be around 3:00pm to 8:00pm. The actual delivery time may vary depending on driver’s arrangement.

  6. To ensure delivery can be arranged the next day, the order cut-off time is 6:00pm.

  7. If the customer is not able to receive goods at the day of our delivery, please contact us before noon for an alternative arrangement.

  8. When receiving the goods, please inspect and sign for the goods in person.

  9. For any quality issue with the goods, please call or WhatsApp our customer service at the same day of the delivery.

  10. In case of poor weather conditions (such as: Typhoon No. 8 or above, red or black rainstorm signal) delivery service will be suspended.

  11. If our driver is not able to contact the customer on the day of delivery, the delivery will be rescheduled.

送貨服務
Bank Transfer

Bank of China (Hong Kong)Limited

Name:  Farm 28
Number:012-588-2-034823-6

FPS

FPS ID:

102260940

PayMe

PayMe:

Number:9446 7441

BoC Pay

BoC Pay

Name: Farm 28

​number: 27914385

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